Refund Policy

Effective Date: [Insert Date]

This Refund Policy governs all transactions conducted through the Marketplace App (“Platform”). By using the Platform, users agree to the terms outlined below.

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1. General Policy

The Marketplace App operates as a platform connecting buyers and sellers. Refunds are subject to the conditions set forth herein and may also depend on the individual seller’s policies, where applicable.

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2. Refund Eligibility

A purchaser may request a refund under the following conditions:

• The refund request must be submitted within 3 (three) days from the date of purchase.
• The product or service must be proven to be:
  • Defective, damaged, or not as described; or
  • Not delivered within the agreed timeframe.

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3. Time Limitation for Claims

• Strict Deadline: All refund claims must be raised within 3 days of purchase.
• No Exceptions: Any claim made after the expiry of this 3-day period shall not be entertained under any circumstances.

This clause is binding and non-negotiable.

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4. Refund Process

To initiate a refund:

1. The purchaser must submit a refund request through the Platform or designated support channel.
2. The request must include:
   • Order details
   • Reason for refund
   • Supporting evidence (images, screenshots, etc.), if applicable
3. The Platform will review the request and may:
   • Approve the refund
   • Reject the claim if it does not meet eligibility criteria
   • Escalate the matter to the seller for resolution

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5. Refund Approval & Timeline

• Once approved, refunds will be processed within 7–10 working days.
• The refund will be issued through the original mode of payment unless otherwise specified.

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6. Non-Refundable Cases

Refunds shall not be provided in the following situations:

• Requests made after the 3-day claim period
• Change of mind after purchase
• Minor variations that do not affect product usability
• Failure to read product description before purchase
• Digital goods or services already accessed or delivered (unless defective)

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7. Role of the Platform

• The Marketplace App acts only as an intermediary between buyers and sellers.
• Final responsibility for product quality and fulfillment lies with the seller.
• However, the Platform reserves the right to intervene and make final decisions in disputes to ensure fair use.

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8. Dispute Resolution

In case of disputes:

• Both parties are encouraged to resolve the matter amicably.
• The Platform’s decision, after review of evidence, shall be final and binding.

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9. Policy Updates

The Platform reserves the right to modify this Refund Policy at any time without prior notice. Users are advised to review this policy periodically.