Refund Policy
Effective Date: 01-01-2026
This Refund Policy governs all transactions conducted through the Marketplace App (“Platform”). By using the Platform, users agree to the terms outlined below.
1. General Policy
The Marketplace App operates as a platform connecting buyers and sellers. Refunds are subject to the conditions set forth herein and may also depend on the individual seller’s policies, where applicable.
2. Refund Eligibility
A purchaser may request a refund under the following conditions:
- The refund request must be submitted within 3 (three) days from the date of purchase.
- The product or service must be proven to be:
- Defective, damaged, or not as described; or
- Not delivered within the agreed timeframe.
3. Time Limitation for Claims
- Strict Deadline: All refund claims must be raised within 3 days of purchase.
- No Exceptions: Any claim made after the expiry of this 3-day period shall not be entertained under any circumstances.
This clause is binding and non-negotiable.
4. Refund Process
To initiate a refund:
- The purchaser must submit a refund request through the Platform or designated support channel.
- The request must include:
- Order details
- Reason for refund
- Supporting evidence (images, screenshots, etc.), if applicable
- The Platform will review the request and may:
- Approve the refund
- Reject the claim if it does not meet eligibility criteria
- Escalate the matter to the seller for resolution
5. Refund Approval & Timeline
- Once approved, refunds will be processed within 7–10 working days.
- The refund will be issued through the original mode of payment unless otherwise specified.
6. Non-Refundable Cases
Refunds shall not be provided in the following situations:
- Requests made after the 3-day claim period
- Change of mind after purchase
- Minor variations that do not affect product usability
- Failure to read product description before purchase
- Digital goods or services already accessed or delivered (unless defective)
7. Role of the Platform
- The Marketplace App acts only as an intermediary between buyers and sellers.
- Final responsibility for product quality and fulfillment lies with the seller.
- However, the Platform reserves the right to intervene and make final decisions in disputes to ensure fair use.
8. Dispute Resolution
In case of disputes:
- Both parties are encouraged to resolve the matter amicably.
- The Platform’s decision, after review of evidence, shall be final and binding.
9. Policy Updates
The Platform reserves the right to modify this Refund Policy at any time without prior notice. Users are advised to review this policy periodically.